The Emotionally Intelligent Organization and the Customer Experience | Beyond Philosophy
[http://www.beyondphilosophy.com/blog/the-emotionally-intelligent-organization-and-the-customer-experience/#sthash.uouZlRXT.uxfs] - - public:time
Pictures under glass sux.
A thorough gathering of requirements should include the following questions: What should the system do? But also… What could it do? What must it do? What must it not do? Nice piece of advice borrowed from my dark (hard-core engineering) past, who would have thought it’d turn out to be so useful in design.