MIT OpenCourseWare | Sloan School of Management | 15.821 Listening to the Customer, Fall 2002 | Home

[http://ocw.mit.edu/OcwWeb/Sloan-School-of-Management/15-821Listening-to-the-CustomerFall2002/CourseHome/index.htm] - 2005-11-22 09:39:34 - public:Yabalicious

CustomerExpectations, CustomerRelations, CustomerSatisfaction, CustomerService, CustomerSurvey - 5 | id:52842 -

eCustomerServiceWorld | The World's Number 1 Customer Service Site

[http://www.ecustomerserviceworld.com/eresearchstore_research.asp?type=fast] - 2005-11-20 19:48:42 - public:Yabalicious

business, CustomerRelations, CustomerSatisfaction, CustomerService, CustomerSurvey - 5 | id:52845 -

» Return Customer

[http://www.returncustomer.com/] - 2005-11-13 10:01:41 - public:Yabalicious

customer, CustomerExpectations, CustomerRelations, CustomerSatisfaction, CustomerService - 5 | id:52853 -

Gantz Wiley Services

[http://www.gantzwiley.com/gw-solutions/gw-services.html] - 2005-10-14 16:12:31 - public:Yabalicious

CustomerSatisfaction - 1 | id:52858 -

Gartner Measurement: Customer Satisfaction

[http://www.gartner.com/4_decision_tools/measurement/assessments/rass_customer_satisfaction.html] - 2005-10-14 16:12:16 - public:Yabalicious

CustomerSatisfaction - 1 | id:52859 -

Articles on Strengthening Customer Relations

[http://www.nkarten.com/custrel.html] - 2005-09-06 08:56:05 - public:Yabalicious

CustomerRelations, CustomerSatisfaction - 2 | id:52864 -

Advice on how to improve your service effectiveness

[http://www.nkarten.com/indepth.html] - 2005-09-06 08:29:03 - public:Yabalicious

consulting, CustomerSatisfaction, CustomerService, SLA - 4 | id:52868 -

Ad

Newsletter on Managing Customer Expectations and Delivering Superior Service

[http://www.nkarten.com/newslet.html] - 2005-09-06 08:27:42 - public:Yabalicious

consulting, customer, CustomerExpectations, CustomerSatisfaction - 4 | id:52869 -

The Customer Complaint Iceberg :::

[http://www.quinntessential.com.au/article22.htm] - 2005-09-05 20:14:38 - public:Yabalicious

CustomerSatisfaction, CustomerService - 2 | id:52873 -

Naomi Karten Associates: Speaking, Training, Consulting on Managing Customer Expectations

[http://www.nkarten.com/] - 2005-09-05 12:25:56 - public:Yabalicious

consulting, CustomerSatisfaction, CustomerService - 3 | id:52879 -

Customer Comeback: Customer service surveys and analysis

[http://www.customercomeback.com/] - 2005-08-08 14:44:40 - public:Yabalicious

CustomerSatisfaction - 1 | id:52885 -

The Business Research Lab

[http://www.busreslab.com/] - 2005-08-08 12:58:29 - public:Yabalicious

CustomerSatisfaction - 1 | id:52886 -

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