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This is Service Design Thinking - Customer Journey Canvas (pdf)
Streams, Walls, and Feeds 109 User Experience Guidelines for Improving Notifications, Messages, and Alerts Sent Through Social Networks and RSS (pdf)
Incentives and Values: Using values based segmentation to target the right incentives to the right people (pdf)
[http://www.thecampaigncompany.co.uk/images/stories/Health_Incentives_-_Response_to_NICE.pdf] - - public:weinreich
Design With Intent Worksheets - Dan Lockton (pdf)
Five Design Principles to Build More Effective Obesity Prevention Programs (pdf)
Functional Requirements and Use Cases.pdf (Objeto application/pdf)
[http://www.digilife.be/quickreferences/PT/Functional%20Requirements%20and%20Use%20Cases.pdf] - - public:megatux