This manual includes information about Open Policy Making as well as the tools and techniques policy makers can use to create more open and user led policy.

Resources to help you address frictions in your government services, improving customer experience.

Effective communication between academics and policy makers plays an important role in informing political decision making and creating impact for researchers. Policy briefs are short evidence summaries written by researchers to inform the development or implementation of policy. This guide has been developed to support researchers to write effective policy briefs. It is jointly produced by the NIHR Policy Research Unit in Behavioural Science (BehSciPRU) and the UCL Centre for Behaviour Change (CBC). It has been written in consultation with policy advisers and synthesises current evidence and expert opinion on what makes an effective policy brief. It is for any researcher who wishes to increase the impact of their work by activity that may influence the process of policy formation, implementation or evaluation. Whilst the guide has been written primarily for a UK audience, it is hoped that it will be useful to researchers in other countries.

Guidance for Communicating Critical Information and Updates to Your Local Population through Social Media

Commissioned by Public Health England's Behavioural Insights team (PHEBI), the CBC is excited to announce the completion of user-friendly guides to using the Behaviour Change Wheel, aimed at national and local government. The new guide provides a structured approach and can be used to help: develop behaviour change interventions, build on modify existing interventions, and choose from existing or planned interventions.

Behavioral Design Teams: A Model for Integrating Behavioral Design in City Government - open source playbook

BETA hosted Australia’s first ever Form-a-Palooza on 28 June 2019. It was a one-day festival of forms, designed to share the latest in form design with public servants from across the Australian Government. Forms are the most common interaction between people and the government, and there are thousands of them—most still in paper. Improving forms is a simple but important way to improve service delivery and increase public satisfaction with government. Over 200 participants from 38 agencies came along to Form-a-Palooza to learn new techniques and put them into practice. We also launched a brand new framework to guide the development of good forms—the WISER framework. It’s based on the latest research, as well as our own experience working with government agencies on forms, letters and communication.

How-to for govts to set up a nudge unit