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SF Implementation Governance Best Practises
SF CSG Overview - Customer Success & Services
Circles of Success PPT Jan 17
[https://success.salesforce.com/_ui/core/chatter/groups/GroupProfilePage?g=0F9300000001oBC&fId=0D53A00002yUg3o&s1oid=00D300000000iTz&emkind=chatterPostNotification&s1nid=0DB30000000072L&emtm=1483985572145&s1uid=0053A00000CYdLI&f] - - public:sunnybabbar84
Social Customer Service implementation guide
[http://resources.docs.salesforce.com/202/13/en-us/sfdc/pdf/social_customer_service_impl_guide.pdf] - - public:sunnybabbar84