MIT OpenCourseWare | Sloan School of Management | 15.821 Listening to the Customer, Fall 2002 | Home [http://ocw.mit.edu/OcwWeb/Sloan-School-of-Management/15-821Listening-to-the-CustomerFall2002/CourseHome/index.htm] - 2005-11-22 09:39:34 - public:Yabalicious CustomerExpectations, CustomerRelations, CustomerSatisfaction, CustomerService, CustomerSurvey - 5 | id:52842 -
eCustomerServiceWorld | The World's Number 1 Customer Service Site [http://www.ecustomerserviceworld.com/eresearchstore_research.asp?type=fast] - 2005-11-20 19:48:42 - public:Yabalicious business, CustomerRelations, CustomerSatisfaction, CustomerService, CustomerSurvey - 5 | id:52845 -
Choosing the Best Method for Listening to the Customer [http://www.isixsigma.com/library/content/c031124a.asp] - 2005-11-20 12:51:00 - public:Yabalicious CustomerExpectations, CustomerRelations, CustomerService, CustomerSurvey - 4 | id:52848 -
ยป Return Customer [http://www.returncustomer.com/] - 2005-11-13 10:01:41 - public:Yabalicious customer, CustomerExpectations, CustomerRelations, CustomerSatisfaction, CustomerService - 5 | id:52853 -
Articles on Obtaining Useful Customer Feedback [http://www.nkarten.com/feedbk.html] - 2005-09-06 08:55:59 - public:Yabalicious business, customer, CustomerService, CustomerSurvey, feedback - 5 | id:52866 -
Advice on how to improve your service effectiveness [http://www.nkarten.com/indepth.html] - 2005-09-06 08:29:03 - public:Yabalicious consulting, CustomerSatisfaction, CustomerService, SLA - 4 | id:52868 - Ad
The Customer Complaint Iceberg ::: [http://www.quinntessential.com.au/article22.htm] - 2005-09-05 20:14:38 - public:Yabalicious CustomerSatisfaction, CustomerService - 2 | id:52873 -
Naomi Karten Associates: Speaking, Training, Consulting on Managing Customer Expectations [http://www.nkarten.com/] - 2005-09-05 12:25:56 - public:Yabalicious consulting, CustomerSatisfaction, CustomerService - 3 | id:52879 -
Tesco | This sceptered aisle | Economist.com [http://www.economist.com/printedition/displayStory.cfm?Story_ID=4247169] - 2005-08-07 20:40:20 - public:Yabalicious CustomerService - 1 | id:52887 -
